Question 1

How to create my Professional Account

Accepted Answer

You can create an account on the Lagoped website and send us a photo of your professional card at client@lagoped.com or via chat.

If you have already done this, we will quickly activate your professional account and get back to you to confirm.

Question 2

Are you a professional?

Accepted Answer

To benefit from professional rates, it's very simple. You are:

A high mountain guide (or aspiring guide) An instructor with a BE (ski, climbing, paragliding) A medium mountain guide A mountain rescuer (PGHM, CRS Montagne, GRIMP)

Create Professional Account

Question 3

Difference between the EVE and TETRAS jackets

Accepted Answer

The EVE and TETRAS jackets have the same technical features regarding waterproofing, windproofing, and breathability: they both use the same Sympatex membrane.

There is a difference in price and weight. Beyond that, the differences lie in the size of the zippers (3mm on the TETRAS and 5mm on the EVE) and the placement/number of pockets (the EVE has an interior mesh pocket and an inner pocket, while the TETRAS has different pocket placements), as well as the location of the ventilation openings (under the arms for the TETRAS jacket and on the sides for the EVE jacket).

The TETRAS jacket is more suited for hiking, mainly because it has deep handwarmer pockets, unlike the EVE jacket, which has two chest pockets (Napoleon pockets) and is better suited for ski touring.

However, you can use either model in winter.

The choice ultimately comes down to pocket layout, the very different color options between the models, and the price.

The fabric of the EVE jacket is much more flexible than Gore-Tex and doesn’t have that crinkly effect. The outer fabric of the EVE jacket is a twill, which is softer than the canvas of the TETRAS jacket. But in both cases, it's much less crinkly than Gore-Tex, which is one of the reasons why the guides we outfit enjoy working with our jackets.

Question 4

Important Information Regarding the Water Repellency of Products

Accepted Answer

While the Sympatex membrane is designed to make the garment waterproof, a water-repellent treatment is also applied. The purpose of this treatment is not to physically block water like the membrane does but to delay or even prevent water from penetrating the outer fabric of Sympatex's 3-layer technology. The Sympatex membrane is sandwiched between two protective fabric layers. The PFC-free water repellent gives the outer layer (the one you see when wearing the jacket) the ability to repel water, causing it to bead up and roll off rather than being absorbed, which would otherwise make the jacket heavier and less comfortable for the user.

As a result, a product can be:

Water-repellent but not waterproof Water-repellent and waterproof At Lagoped, we use a water repellent that does not contain fluorinated compounds (PFCs), which are endocrine disruptors. This water repellent is technically referred to as C0, where C stands for carbon, and 0 indicates the number of carbon molecules in the product. The traditional water repellent was C8, an environmental hazard, and legal standards now require brands to gradually transition to C0, which is cleaner and healthier for both nature and humans. However, this does not completely prevent water from penetrating the outer fabric because, at Lagoped, it is the membrane that stops the water.

Due to our refusal to use PFCs in our water-repellent products, the outer fabric of our jackets may become wet after frequent use or too many machine

Question 5

Return Request

Accepted Answer

You can return one or more unworn items for free without any time limit. They must be returned in their original packaging, with tags attached, and in perfect condition.

How to request a return?

1/ Log in using the button at the top right with the email you used to place the order.

2/ Select the order number for which you want to request a return. In the top right corner, click on "Request a return".

3/ Choose the product(s) you wish to return.

4/ Select the reason why you want to return the product.

5/ If you want to exchange for another product, please leave a comment in the box indicating which product you want in exchange (don't forget to specify the size and color).

Finally, click on the "Request a return" button.

Shipping label An email will be sent to you with the return label after we have accepted your return request.

Upon receipt of the returned product, you will receive a refund or the exchange product will be sent to you.

Exchange or refund? As soon as we receive the returned item(s), we will send you an email confirming receipt. Then, another email will notify you either of the refund or the shipment of the new product in case of an exchange.

You can try on the items Items tried on to check the size are not considered worn. Please take good care of the clothes while trying them on to check the size and fit.

Purchases on marketplaces or our partners' websites: For items ordered via marketplace plat

Question 6

Refund policy

Accepted Answer

You can return one or more unworn items for free with no time limit. They must be returned in their original packaging, with tags attached, and in perfect condition.

A return made after 6 months from the purchase date will be refunded with a LAGOPED credit voucher.

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